FRONT DESK CUSTOMER SERVICE REPRESENTATIVE APPLICATIONS ACCEPTED
Ocala, FL Ocala, FL Full-time Full-time $15 an hour $15 an hour 5 days ago 5 days ago 5 days ago FRONT DESK CUSTOMER SERVICE REPRESENTATIVE The Ocala Housing Authority (OHA) is seeking a qualified person to join its team as a Front Desk Customer Service Representative.
This position will serve as receptionist for all departments, along with clerical and secretarial duties.
In addition, this position is responsible for logging any checks or money orders that are accepted and the individual must be bondable.
Receives all visitors and telephone calls at agency, determines nature of business and directs callers and clients to appropriate staff.
Also the person must be able to work independently and complete assigned tasks with minimal supervision.
MINIMUM
Qualifications:
3 years office experience as a Receptionist, Secretary or Direct Customer Service Representative.
Must be able to and have had previous experience operating a multi-line telephone system and simultaneously be the first point of contact to the public.
Must possess excellent verbal, written communication and organizational skills.
Must have graduated from High School or GED equivalent.
High Competency with Microsoft Office (Word & Excel) is a MUST, Bilingual (Spanish) highly preferred.
Attendance and punctuality is a crucial part of this position.
A VALID FLORIDA DRIVER'S LICENSE IS REQUIRED.
Salary:
$15.
00 per hour.
If you meet these qualifications, please mail fax or email:
cover letter, resume', application, and three (3) verifiable work references, to the attention of:
Ms.
Glenda Roberts, HR Director, Ocala Housing Authority Administrative Office, 1629 NW 4th St, Ocala, FL 34475.
You may also fax or email to 352-369-2642 or email protected .
Applications and job description are available on the OHA's website at www.
OcalaHousing.
org.
The OHA offers excellent benefits.
Successful candidate must pass a criminal background check.
POSITION IS OPEN UNTIL FILLED.
This opportunity is covered under Section 3 of the HUD Act of 1968 Drug-Free Workplace COME GROW WITH US!! JOB DESCRIPTION Front Desk Customer Service Representative Nature of Work This position will be responsible for providing a point of contact for walk in traffic, as well as virtual customers, incoming telephone calls, granting access to the building for the public, and supporting the highest level of customer service for clients, staff, and visitors.
Classification Standards This position will report directly to the Deputy Director and work under limited supervision.
Other support duties under the guidance of the OHA Management Team.
Essential Job Functions Grant visitors access to Administrative building during business hours and maintain log.
Answer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff members.
Maintain a safe environment by monitoring security system and panic button, using good judgment in contacting appropriate personnel as needed.
Provide accurate information regarding application procedures, waiting list, vacancies and qualifications to both callers and walk-in clients.
Provide assistance to residents requesting work orders or other forms as needed.
Provide timely referral to the staff for appointments or other assistance.
Maintain a professional and personable demeanor while working with chronic homeless population in a non-judgmental way.
Maintains supply of forms and brochures for general public and clients and distributes as necessary.
Maintains cash receipts journal.
Sorts and distributes incoming mail Keep an orderly, clean and professional appearing reception area.
Monitor the Authority's general email inbox Maintain website and other social media outlets of the agency Assist Resident Services with events coordination as needed This opportunity is covered under Section 3 of the HUD Act of 1968 Revised Nov.
2020 JOB DESCRIPTION Front Desk Customer Service Representative, Continued Assist Resident Services with advertisement and promotions Update the maintenance on-call system weekly Public Housing Program Support Duties Post rent receipts in the Lindsey system Mark payments that come through the drop box for Public Housing (and other programs) Post late fees in the system Collect paper applications for housing assistance Conduct a general overview to determine client qualification Enter qualified applicants into the system Physically pull applications from the drawer and give to Public Housing staff Update wait list applications as clients provide information Drop applications from the system, as directed by PH Manager Type PH retention forms Assist with stuffing envelopes, making copies, and compiling packets for client distribution Housing Choice Voucher Program Support Duties Maintain the wait list Physically pull the wait list applications from the retention drawer Drop applications from the wait list, as per the HCV Manager's notification Input wait list updates Type retention box forms Maintain and distribute the forms for port ins and moves to new units Notify HCV department of the presence of a landlord Maintain and distribute interim income adjustment packages Review the income packet and ensure all documentation is provided by the client.
If packet is incomplete do not accept and note on sign in sheet that packet was rejected for incomplete documentation Accounting Support Duties Update the log sheet for all incoming checks or money orders and log them in to the correct accounts Copy all checks/money orders and attach the copies to the printed log at the end of the shift and initial the log Pass the completed log and bag to HR assistant to prepare the deposit for the following day Clerical Duties Correspondence, filing, organizing General office duties (i.
e.
copying and bulk mailing) This opportunity is covered under Section 3 of the HUD Act of 1968 Revised Nov.
2020 JOB DESCRIPTION Front Desk Customer Service Representative, Continued Minimum Requirements Graduation from a standard senior high school or GED equivalent.
Three years full-time paid related job experience Valid Driver's license.
Experience operating a multi-line telephone system Must be bondable.
Able to communicate well in English, both written and spoken and Bilingual (Spanish) is highly preferred.
Must be able to multi-task.
Ability to work well under stressful conditions.
General office clerical and computer skills (Word & Excel) required.
Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need.
Will be working with people who have been chronically homeless.
Able to work with minimum day to day supervision.
Staff is responsible for reporting any perceived and/or real conflict of interest to their immediate supervisor in writing by completing the OHA Conflict of Interest Disclosure Form.
Upon completion and submittal, the immediate supervisor will then report to Executive Management Staff.
The Chief Executive Officer will determine if the employee will be allowed to continue processing the client's file, or if it will be assigned to another employee.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will serve as receptionist for all departments, along with clerical and secretarial duties.
In addition, this position is responsible for logging any checks or money orders that are accepted and the individual must be bondable.
Receives all visitors and telephone calls at agency, determines nature of business and directs callers and clients to appropriate staff.
Also the person must be able to work independently and complete assigned tasks with minimal supervision.
MINIMUM
Qualifications:
3 years office experience as a Receptionist, Secretary or Direct Customer Service Representative.
Must be able to and have had previous experience operating a multi-line telephone system and simultaneously be the first point of contact to the public.
Must possess excellent verbal, written communication and organizational skills.
Must have graduated from High School or GED equivalent.
High Competency with Microsoft Office (Word & Excel) is a MUST, Bilingual (Spanish) highly preferred.
Attendance and punctuality is a crucial part of this position.
A VALID FLORIDA DRIVER'S LICENSE IS REQUIRED.
Salary:
$15.
00 per hour.
If you meet these qualifications, please mail fax or email:
cover letter, resume', application, and three (3) verifiable work references, to the attention of:
Ms.
Glenda Roberts, HR Director, Ocala Housing Authority Administrative Office, 1629 NW 4th St, Ocala, FL 34475.
You may also fax or email to 352-369-2642 or email protected .
Applications and job description are available on the OHA's website at www.
OcalaHousing.
org.
The OHA offers excellent benefits.
Successful candidate must pass a criminal background check.
POSITION IS OPEN UNTIL FILLED.
This opportunity is covered under Section 3 of the HUD Act of 1968 Drug-Free Workplace COME GROW WITH US!! JOB DESCRIPTION Front Desk Customer Service Representative Nature of Work This position will be responsible for providing a point of contact for walk in traffic, as well as virtual customers, incoming telephone calls, granting access to the building for the public, and supporting the highest level of customer service for clients, staff, and visitors.
Classification Standards This position will report directly to the Deputy Director and work under limited supervision.
Other support duties under the guidance of the OHA Management Team.
Essential Job Functions Grant visitors access to Administrative building during business hours and maintain log.
Answer incoming telephone calls, assist callers, take messages, provide information, and make community referrals and direct calls to staff members.
Maintain a safe environment by monitoring security system and panic button, using good judgment in contacting appropriate personnel as needed.
Provide accurate information regarding application procedures, waiting list, vacancies and qualifications to both callers and walk-in clients.
Provide assistance to residents requesting work orders or other forms as needed.
Provide timely referral to the staff for appointments or other assistance.
Maintain a professional and personable demeanor while working with chronic homeless population in a non-judgmental way.
Maintains supply of forms and brochures for general public and clients and distributes as necessary.
Maintains cash receipts journal.
Sorts and distributes incoming mail Keep an orderly, clean and professional appearing reception area.
Monitor the Authority's general email inbox Maintain website and other social media outlets of the agency Assist Resident Services with events coordination as needed This opportunity is covered under Section 3 of the HUD Act of 1968 Revised Nov.
2020 JOB DESCRIPTION Front Desk Customer Service Representative, Continued Assist Resident Services with advertisement and promotions Update the maintenance on-call system weekly Public Housing Program Support Duties Post rent receipts in the Lindsey system Mark payments that come through the drop box for Public Housing (and other programs) Post late fees in the system Collect paper applications for housing assistance Conduct a general overview to determine client qualification Enter qualified applicants into the system Physically pull applications from the drawer and give to Public Housing staff Update wait list applications as clients provide information Drop applications from the system, as directed by PH Manager Type PH retention forms Assist with stuffing envelopes, making copies, and compiling packets for client distribution Housing Choice Voucher Program Support Duties Maintain the wait list Physically pull the wait list applications from the retention drawer Drop applications from the wait list, as per the HCV Manager's notification Input wait list updates Type retention box forms Maintain and distribute the forms for port ins and moves to new units Notify HCV department of the presence of a landlord Maintain and distribute interim income adjustment packages Review the income packet and ensure all documentation is provided by the client.
If packet is incomplete do not accept and note on sign in sheet that packet was rejected for incomplete documentation Accounting Support Duties Update the log sheet for all incoming checks or money orders and log them in to the correct accounts Copy all checks/money orders and attach the copies to the printed log at the end of the shift and initial the log Pass the completed log and bag to HR assistant to prepare the deposit for the following day Clerical Duties Correspondence, filing, organizing General office duties (i.
e.
copying and bulk mailing) This opportunity is covered under Section 3 of the HUD Act of 1968 Revised Nov.
2020 JOB DESCRIPTION Front Desk Customer Service Representative, Continued Minimum Requirements Graduation from a standard senior high school or GED equivalent.
Three years full-time paid related job experience Valid Driver's license.
Experience operating a multi-line telephone system Must be bondable.
Able to communicate well in English, both written and spoken and Bilingual (Spanish) is highly preferred.
Must be able to multi-task.
Ability to work well under stressful conditions.
General office clerical and computer skills (Word & Excel) required.
Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need.
Will be working with people who have been chronically homeless.
Able to work with minimum day to day supervision.
Staff is responsible for reporting any perceived and/or real conflict of interest to their immediate supervisor in writing by completing the OHA Conflict of Interest Disclosure Form.
Upon completion and submittal, the immediate supervisor will then report to Executive Management Staff.
The Chief Executive Officer will determine if the employee will be allowed to continue processing the client's file, or if it will be assigned to another employee.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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