Customer Service Representative
Job Description:
Customer Service Phone Representatives. Inbound/Outbound customer service calls assisting customers with questions related to their pre-employment or tenant background check. You will receive, respond to and process customer telephone inquires and emails regarding background checks. There will also be outbound cold calls from provided leads. Handle approximately 60
contacts on average daily. Interacts with external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience. Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.
INBOUND & OUTBOUND calls
Average 60 - 70 calls per day
Candidates must be able to work in a STRUCTURED environment
Primary
Responsibilities:
Create and foster a great customer service experience.
Outbound cold calls from provided leads
Interfaces with customers to resolve related customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, analyzes, coordinates and tracks complex customer issues and problems.
Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with other call center customer service representatives to answer questions on process or specialized sutuations.
Education: HS Diploma/GED
Required
Experience:
1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner.
Previous call center experience is a plus.
Working Conditions:
Looking for individuals that are comfortable sitting for long periods of time. Candidates must be able to work in a STRUCTURED, fast paced environment. Candidates must also be comfortable working with a computer and typing.Estimated Salary: $20 to $28 per hour based on qualifications.
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