Customer Service Representative
Interested Applicants MUST APPLY IN PERSON Monday through Friday between the hours of 10 am and 3 pm - Interviews will be conducted immediately after application is completed!!! ADDRESS TO APPLY: 4352 SE 95th Street, Ocala, Florida, 34480
CSR Position Description
Summary:
Take inbound calls to assist customers with general inquiries requests pertaining to accounts and perform account maintenance as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish new wireless service accounts.
Assist customer with requests including plan changes, top ups, and payments.
Troubleshoot/investigate device to determine defective devices and submit replacement requests as need.
Complete live Lifeline recertification for compliance purposes.
Routinely meet with team lead for personal development.
Special projects as assigned by Management.
EDUCATION AND SPECIFICATIONS
High School Diploma or equivalent.
Must have a strong knowledge of Sales, customer service, and account care and provisioning.
Previous call center experience as a customer service representative a plus.
Must possess excellent interpersonal, verbal and written communication skills and have keen attention to details.
Needs the ability to multitask in a fast paced team environment and possesses the skills to communicate with customers using web-based tools and able to demonstrate proficiency in typing and grammar.
SKILLS AND KNOWLEDGE
Knowledge of Microsoft Word, Excel, and Outlook.
Excellent communication skills, including ability to effectively communicate with internal staff and external clients and vendors.
Problem analysis, problem solving, and critical thinking skills.Estimated Salary: $20 to $28 per hour based on qualifications.
CSR Position Description
Summary:
Take inbound calls to assist customers with general inquiries requests pertaining to accounts and perform account maintenance as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish new wireless service accounts.
Assist customer with requests including plan changes, top ups, and payments.
Troubleshoot/investigate device to determine defective devices and submit replacement requests as need.
Complete live Lifeline recertification for compliance purposes.
Routinely meet with team lead for personal development.
Special projects as assigned by Management.
EDUCATION AND SPECIFICATIONS
High School Diploma or equivalent.
Must have a strong knowledge of Sales, customer service, and account care and provisioning.
Previous call center experience as a customer service representative a plus.
Must possess excellent interpersonal, verbal and written communication skills and have keen attention to details.
Needs the ability to multitask in a fast paced team environment and possesses the skills to communicate with customers using web-based tools and able to demonstrate proficiency in typing and grammar.
SKILLS AND KNOWLEDGE
Knowledge of Microsoft Word, Excel, and Outlook.
Excellent communication skills, including ability to effectively communicate with internal staff and external clients and vendors.
Problem analysis, problem solving, and critical thinking skills.Estimated Salary: $20 to $28 per hour based on qualifications.
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